Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website gudassist.com, the GudAssist mobile application and any protection plan purchased from GUDASSIST SERVICES PRIVATE LIMITED ("GudAssist", "we", "us", "our"). By using our website or app, or by purchasing a plan, you agree to these Terms together with our Privacy Policy, Refund, Return & Cancellation Policy and Shipping & Delivery Policy.

1. Definitions

• "Plan" means a GudAssist Extended Warranty, Accidental & Liquid Damage Protection, Screen Protection or AMC plan.
• "Customer" or "you" means the person named on the plan certificate.
• "Partner store" means a retailer authorised by GudAssist to register plans using the GudAssist app.
• "Plan certificate" means the digital document issued for each plan, stating the plan type, device, tenure, sum assured and any deductible.

2. About GudAssist and our services

GudAssist provides digital device-protection plans for electronic devices and home appliances. A plan is a service contract for repair and is not an insurance policy unless expressly stated on the plan certificate. We do not sell or ship physical goods.

3. Eligibility

• You must be 18 years or older (or the age of majority in your country).
• The device must be purchased new, with a valid tax invoice, and meet the eligibility rules for the chosen plan.
• Extended Warranty must be purchased while the device is under the manufacturer’s warranty, within the window stated at sale.
• Accidental & Liquid Damage and Screen Protection must be purchased within the window stated at sale (typically 7–30 days from device purchase).
• AMC is available on eligible products up to 5 years old that are in working condition.

4. How plans are purchased

Plans are purchased through authorised partner stores. The partner store enters your name, contact details, address and device details (including IMEI/serial number and invoice) on the GudAssist app and shows you the plan price before payment. You are responsible for checking that these details are correct before you pay.

5. Pricing and payment

• Plans start from ₹999. The exact price depends on the plan type, device category, device value and tenure, and is shown to you before payment.
• All prices are shown in Indian Rupees (INR) and include applicable taxes (GST), unless stated otherwise.
• Payments are processed securely by our payment gateway partner, Cashfree Payments. We accept debit and credit cards, UPI, net-banking and wallets. GudAssist does not store your card or bank details.
• A plan becomes active only after the payment is successful.
• International cards may attract currency-conversion or cross-border fees charged by your bank.

6. No refunds, returns or cancellations

All sales are final. Plans are digital services that are issued immediately on payment, so we do not offer refunds, returns, exchanges or cancellations once a plan has been purchased. Details are set out in our Refund, Return & Cancellation Policy.

7. Delivery of plans

Plans are delivered electronically. Your plan certificate is sent to your registered email address and mobile number, usually immediately and in all cases within 48 hours of successful payment. Nothing is shipped physically. See our Shipping & Delivery Policy.

8. Coverage

Covered repairs are carried out at brand-authorised or GudAssist-approved service centres using genuine parts. We may repair the device, replace faulty parts or, at our discretion, replace the device or pay its depreciated value where repair is uneconomical. The total value of all claims during the plan tenure cannot exceed the sum assured stated on the plan certificate. Some plans carry a deductible per claim, which is stated on the plan certificate.

9. General exclusions

• Consumables and accessories (such as batteries, remotes, cables, bulbs and filters) unless expressly covered.
• Cosmetic damage — scratches, dents, discolouration — that does not affect the device’s function.
• Damage caused by misuse, unauthorised repair, tampering or use contrary to the manufacturer’s instructions.
• Theft, loss, fire, natural calamities and acts of God, unless expressly covered.
• Software faults, viruses, data loss and data recovery.
• Pre-existing defects, and devices with tampered or missing IMEI/serial numbers.
• Accidental or liquid damage under Extended Warranty and AMC plans.

10. Claims

Claims are raised by calling 1800 570 2142 or emailing info@gudassist.com. Claims cannot be raised through the GudAssist app. The full process is described on our Claim Process page. The benefit under a plan is repair or replacement as described above; plans have no cash value.

11. Your obligations

• Provide accurate and complete personal and device information.
• Check your plan certificate and tell us within 7 days if any detail is incorrect, so that we can correct it.
• Keep your plan certificate and device invoice for the life of the plan.
• Report damage or faults promptly and co-operate with our service partners.

12. Partner stores

Partner stores register plans on behalf of customers using the GudAssist app. Partner stores must enter accurate information, must not misrepresent the coverage of any plan, and must use the app only for genuine sales. Access for a partner store may be suspended or withdrawn for misuse.

13. Termination of a plan

We may cancel a plan without any refund if we find that it was obtained by fraud, misrepresentation or tampering, or if false information was provided. A plan ends automatically at the end of its tenure or when the sum assured has been used up.

14. Limitation of liability

Our total liability in respect of any plan is limited to the cost of the covered repair or the sum assured stated on the plan certificate, whichever is lower. We are not liable for indirect or consequential losses, including loss of data, loss of use or loss of business.

15. Indemnity

You agree to indemnify GudAssist against any loss arising from false information provided by you or from your breach of these Terms.

16. Intellectual property

The GudAssist name, logo, app, website and content are the property of GUDASSIST SERVICES PRIVATE LIMITED and may not be copied or used without our written permission. Brand names mentioned on our website belong to their respective owners.

17. Force majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, government action, or failure of networks or third-party service providers.

18. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights you have under the laws of your country of residence, the courts at New Delhi shall have exclusive jurisdiction.

19. Changes to these Terms

We may update these Terms from time to time. The version published on this page applies from the "Last updated" date shown above. Plans already purchased remain subject to the terms stated on their plan certificate.

20. Contact and grievances

Grievance Officer: info@gudassist.com · 1800 570 2142