Claims are handled by the GudAssist support team by phone or email. Claims cannot be raised through the GudAssist app.
- Contact us — call 1800 570 2142 or email info@gudassist.com with your plan number, registered mobile number and a short description of the problem.
- Claim review — we verify that your plan is valid and the problem is covered, usually within 24–48 hours.
- Inspection — a technician visits (for large appliances) or the device is taken to a brand-authorised or approved service centre.
- Cashless repair — covered repairs are paid by GudAssist directly to the service centre. You pay only any deductible stated on your plan certificate.
- Closure — you receive an SMS/email update when the repair is complete.
Documents required
- Plan certificate or plan number
- Copy of the device purchase invoice
- Photo of the device and its IMEI/serial number
- For accidental or liquid damage: a short description of how the damage happened
Repair timelines
Once a claim is approved, repairs are typically completed within 7–15 working days, depending on spare-part availability at the service centre.
Important
- Do not attempt to repair the device yourself or at an unauthorised shop — this can void your cover.
- Coverage, exclusions and limits are as stated in our Terms & Conditions and on your plan certificate.