Refund, Return & Cancellation Policy

1. No refunds

Plan fees are non-refundable once payment is successful and the plan has been issued. This applies in all cases, including where:

• no claim is made during the plan tenure;
• the device is sold, gifted, lost, stolen or no longer used;
• the device is repaired or replaced by the manufacturer or another party; or
• you change your mind after purchase.

2. No returns or exchanges

Plans are digital services delivered electronically, so there is nothing to return. A plan cannot be exchanged for a different plan, transferred for cash, or converted into credit.

3. No cancellations

Plans cannot be cancelled once purchased. Please review the plan type, tenure, price and your device details with the partner store before making payment.

4. Incorrect details on your certificate

If any detail on your plan certificate is wrong (for example, your name, contact details or device IMEI/serial number), tell us within 7 days of purchase at info@gudassist.com or 1800 570 2142. We will correct the certificate. A correction does not entitle you to a refund.

5. Payment errors (failed or duplicate transactions)

The following are not refunds of a plan. They are reversals of payment errors, where no plan was issued or you were charged more than once:

To report a payment error, email info@gudassist.com with your transaction ID, date, amount and registered mobile number.

6. Plan benefits have no cash value

The benefit under a GudAssist plan is the repair or replacement described in the plan terms. It cannot be exchanged for cash.

7. Contact