Shipping & Delivery Policy

1. No physical shipping

GudAssist sells digital device-protection plans only. We do not sell, pack or ship any physical goods, so there are no shipping or delivery charges and no courier tracking.

2. How your plan is delivered

• Once payment is successful, your plan is activated and a digital plan certificate is generated.
• The certificate is sent to the email address and mobile number registered by the partner store.
• Delivery is usually immediate, and in all cases within 48 hours of successful payment.

3. Service area

Plans are available through GudAssist partner stores. Repairs under a plan are carried out at brand-authorised or approved service centres in your location, as confirmed by the partner store at the time of purchase.

4. Repairs under a claim

If a claim requires your device to be inspected or taken to a service centre, this is arranged as part of the repair service under your plan terms. It is not a product shipment and is not covered by this policy. See our Claim Process.

5. Certificate not received?

If you have not received your plan certificate within 48 hours of payment, check your spam folder and then contact us at info@gudassist.com or 1800 570 2142 with your transaction ID and registered mobile number. We will resend it.

6. Contact